Survey for Stakeholder Consultation on IPA funded communication and information activities implemented by EU Delegations
Thank you for participating in this survey.

The purpose of the survey is to collect your views on the appropriateness and usefulness of the communication activities undertaken by the EU Delegations in the EU candidate and potential candidate countries as well as to identify how these services could be improved.

This survey is undertaken by EPEC on behalf of the European Commission’s Directorate-General for Enlargement, in the framework of the Thematic Evaluation of Information and Communication Activities funded by the Instrument for Pre-Accession Assistance (IPA).  

The survey is mostly based on multiple choice questions and should not take more than 5-10 minutes to complete.  If you wish to give a detailed response, additional space is provided in the end of the survey to insert further comments. All responses will remain strictly confidential.
If you have any questions regarding this survey please do not hesitate to contact Madeleine Vazquez Madeleine.Vazquez@ghkint.com.

We thank you in advance for your contribution.
Unit E4: Operational Audit and Evaluation
DG Enlargement
European Commission

Task Manager: Elena Georgieva
Tel. +32(0)2 29 77289
Elena.Georgieva@ec.europa.eu

Background information

  Please indicate which country you work in.
If you work with one or more of the Candidate or potential Candidate countries, please specify the main countries you work with.
 
  Please indicate if you are involved in communicating EU enlargement in the country you work in/work with

Awareness and assessment of the information and communication activities undertaken by the EU Delegation in Albania
  Which information and communication activities undertaken by the EU Delegation in Albania do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
           
  Delegation's website          
  EU Information Center          
  Publications
           
  Delegation's newsletter          
  Advertising campaign on EU-MANIACARD          
  Brochures, posters, leaflets, factsheets, etc.          
  Events
           
  Europe Day/Week events          
  EU-related conferences, seminars and workshops          
  Head of Delegation and senior EU officials’ speeches in events          
  Media support
           
  Press releases          
  Press conferences          

Awareness and assessment of the information and communication activities implemented by the EU Delegation in Bosnia and Herzegovina
  Which information and communication activities undertaken by the EU Delegation in Bosnia and Herzegovina do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
Delegation's website
 
 
 
 
 
  Publications
           
  Delegation's newsletter          
  Publications for Europe Day 2010 (invitations, programme and table calendars, Europe day gift card and supplement describing Delegation’s mission and role)          
  Promotional items (t-shirts, pens, etc.) with EU logo          
  Brochures, posters, leaflets, factsheets, etc.          
  Events
           
  International festival “Sarajevo Winter 2010”          
  European film Programmes 2010          
  “YOUrope needs YOU” project workshops          
  Children’s theatre performance (communicating EU values)          
  Europe Days 2010 in Bihac, in Doboj and in Banja Luka (also Europe Day concert and “Run to Europe” 2010 four kilometre race)          
  Media support
           
  Press releases          
  Press conferences          

Awareness and assessment of the information and communication activities implemented by the EU Delegation in Croatia
  Which information and communication activities undertaken by the EU Delegation in Croatia do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
Delegation's website
 
 
 
 
 
  Publications
           
  Electronic bulletin          
  Brochures, posters, leaflets, factsheets, etc.          
  Audiovisual
Afternoon TV show (Croatia live-Euromagazin live)
 
 
 
 
 
  Events
           
  Europe Week          
  Contests (Essay competition for students “What does EU means to me” and AIDCO competition for children)          
  Events in EUIC (European Union Information Centre)          
  County visits by the Head of Delegation          
  Round tables on EU funds          
  Media support
           
  Press releases          
  Press conferences          
  Interviews and statements from the Head of Delegation and other Delegation members          

Awareness and assessment of the information and communication activities undertaken by the European Commission Liaison Office in Kosovo (under UNSCR 1244/99)
  Which information and communication activities undertaken by the European Commission Liaison Office in Kosovo do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
           
  Liaison Office's website          
  Facebook fan page for the European Commission Liaison Office in Kosovo          
  Publications
           
  Bi-monthly electronic newsletter          
  Thematic leaflets          
  Brochures, posters, leaflets, factsheets, etc.          
  Audiovisual
Video clips on activities and events undertaken by the Liaison Office
 
 
 
 
 
  Events
           
  Europe Day 2010 (photo exhibition, cycling tour, student party, academic debate, street fair, etc.)          
  Opening of the EU Info Point in North Kosovska Mitrovica          
  Visibility events related to projects supported by the Liaison Office          
  Outreach activities in selected municipalities          
  Events
           
  Press releases          
  Press conferences          

Awareness and assessment of the information and communication activities implemented by the EU Delegation in Montenegro
  Which information and communication activities undertaken by the EU Delegation in Montenegro
do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
Delegation's website
 
 
 
 
 
  Publications
           
  Quarterly newsletter          
  Brochures, posters, leaflets, factsheets, etc.          
  Events
           
  Montenegro Researchers Mobility Week          
  Roundtable on the Freedom of Speech          
  Women’s Rights Day roundtable event          
  EU integration presented in schools          
  Europe Day (reception, cultural event, exhibition, SME round table, etc.)          
  Roundtable on elections and Copenhagen criteria          
  World Refugee day          
  Media support
           
  Press releases          
  Press conferences          

Awareness and assessment of the information and communication activities implemented by the EU Delegation in Serbia
  Which information and communication activities undertaken by the EU Delegation in Serbia do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
           
  Delegation's website          
  European Information Centre (providing information to visitors, answering enquiries, library, etc)          
  Publications
           
  Thematic EU policy flyers          
  Brochures, posters, leaflets, factsheets, etc.          
  Audiovisual
           
  TV quiz “Hello Europe”          
  Non-news TV shows on EU in Serbia on national TV          
  European integration related audio, video, news productions          
  Events
           
  Mini Europe Days throughout the country in 2010          
  Main Europe Day 2010 event in Belgrade          
  Political and project promotion visits within Serbia          
  Conferences, seminars and roundtable-discussions in 2010          
  Networking events          
  Media support
           
  Press releases          
  Press conferences and in-house media briefings by the Delegation officials          
  Journalism prize for European integration reporting 2010          
  Media meetings with the Head of the Delegation          

Awareness and assessment of the information and communication activities implemented by the EU Delegation in the former Yugoslav Republic of Macedonia
  Which information and communication activities undertaken by the EU Delegation in the former Yugoslav Republic of Macedonia do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
           
  Delegation's website          
  European Information Centre (providing information to visitors, answering enquiries, library, etc)          
  Publications
           
  Electronic News Update on the EU and Macedonia and the quarterly newsletter          
  Brochures, posters, leaflets, factsheets, etc.          
  Promotional materials (t-shirts, pens, bags, folders and calendars)          
  Audiovisual
Weekly TV programme “Eurozoom”
 
 
 
 
 
  Events
           
  Europe Day (in the capital city and elsewhere), including Skopje running race          
  EU related lectures, seminars, trainings, conferences, briefings, exhibitions, book promotions, film projections, etc.          
  European Film Week          
  Events
           
  Interviews and press releases          
  Press conferences and briefings          
  Jean Monnet award for the best journalistic work          

Awareness and assessment of the information and communication activities implemented by the EU Delegation in Turkey
  Which information and communication activities undertaken by the EU Delegation in Turkey do you find effective in promoting awareness about the EU enlargement process in your country?
If you are not familiar with the particular activity, please choose "I am not familiar with this activity" in the end of the list.
           
  Delegation's website          
  EU Information Centres (Regional and local events organised throughout Turkey as well as providing information to visitors, answering enquiries, library, etc.)          
  Publications
Brochures, posters, leaflets, factsheets, etc.
 
 
 
 
 
  Audiovisual
           
  “Sister Cities” (radio show)          
  EU AGRO (TV show)          
  I Support European Union. Because… (TV show)          
  Word of Mouth EU (TV show)          
  KIOSK (TV show)          
  Events
           
  Europe Day activities organised in cooperation with the Ministry of EU Affairs          
  EU journalists cultural visit to Istanbul in the framework of the “Cultural Bridges” project          
  EU journalists visit to Istanbul and Ankara with a focus on “foreign affairs”          
  Annual EU Turkey Conference for journalists to foster understanding and debate          
  Media support
           
  Press releases          
  Press conferences, interviews and briefings, including on EIB’s activities in Turkey          

General comments on the EU Delegations' / EC Liasion Office's activities to inform citizens and multipliers
  Please comment on the following statements on the EU Delegations' activities to inform citizens and multipliers in your country on the EU and the enlargement process
           
  The EU Delegations undertake all the right activities to inform citizens in your country on the EU and the enlargement process          
  The EU Delegations undertake all the right activities to inform the media in the country on the EU and the enlargement process          
  The EU Delegations undertake all the right activities to inform multipliers (NGO, civil society organisation, business organisation, public authorities etc.) in the country on the EU and the enlargement process          
  The EU Delegations target the right audiences with their information and communication activities          
  The EU delegations and the activities they undertake are very visible in your country          
  The information that the EU Delegation is providing is balanced and objective          
  The key messages that the EU Delegation is communicating in your country address key concerns in the public with regards to enlargement          
  The EU Delegation’s communication activities are not relevant and does not contribute to informing citizens on the enlargement process            
  In your view, which of the following objectives do you think that the EU Delegations information and communication in particular contribute to?
         
  Provision of information on the enlargement process        
  Provision of information on the EU  (functioning/EU affairs in general)        
  Provision of information on specific EU topics (e.g. agriculture)        
  Communication of the reform process and why reforms are needed        
  Communication of how the enlargement agenda can accelerate reforms and improve living conditions        
  Communication about benefits associated with accession        
  Addressing misinformation and concerns that the public has about the enlargement process        
  Provision of information on the importance of regional cooperation and good neighbourly relations in the enlargement process        

General comments on the complementarities between the EU Delegations' and other actors communication activities
 
 
 
  IPA funded projects are required to undertake information activities on their implementation.  Please comment on the following statements regarding this project communication:
           
  IPA  funded projects undertake effective communication activities - enjoying high levels of visibility          
  The IPA funded projects communication activities and key messages are complementary to communication undertaken by the EU Delegation          
  The messages communicated by IPA  funded projects support the EU Delegations communication efforts          

Usefulness of the communication activities undertaken by the EU Delegation for your work and general suggestions
  You have indicated above that you are involved in information and communication activities on the enlargement process. We would therefore like you to comment on the extent to which the information and communication activities implemented by the EU Delegation in your country have helped you in your work.
Please comment on the following statements
           
  The EU Delegations activities have helped me to great extent to communicate on the enlargement process          
  The EU Delegations activities has provided me with useful information for my communication activities          
  The EU Delegations activities have provided me with useful key messages that I can use in my arguments when communicating          
  Without the EU Delegations activities I would not have been able to undertake my own communication activities          
 
 
 

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Thank you for participating in this survey!
 
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